RESUME

Douglas M. Shaw
270J Rimview Drive
Colorado Springs, CO 80919
719.264.1861 (h)
shawd@pcisys.net

EXPERIENCE

October 1993 - May 1997
Board of Education of Queen Anne's County, Centreville, MD
Computer Specialist

Installed and maintained Unix-based Internet server, implemented and responsible for e-mail, web page support, and DNS
Technical support and diagnosis of hardware and software on workstations and network servers
System administration and support for local-area and ISDN-based wide-area networks
Design and application of data manipulation and assimilation programs in various programming languages
Technical support for and management of administrative database systems and applications

September 1997 - July 1998
Integrated Health Services, Nashville, TN
PC Support Specialist

Provided second-level support for corporate helpdesk system
Supported intra-corporate billing database and transaction processing routines
Configured and administered Unix-based billing transaction system
Administration and support for local and remote Novell Netware LANs
Targeted areas for increased efficiency and optimized operations performance
Set up and provided troubleshooting for remote-access solutions
Identified areas for standardization and implemented centralized-management operations

July 1998 - February 2000
Integrated Health Services, Grand Prairie, TX
Field Support Specialist

Defined standardized nomenclature for operations on OpenVMS-based billing/TP system
Introduced and administered system for IP address assignment and name resolution
Supported diverse hardware and software for local and remote locations
Maintained local- and wide-area networks of varying protocols (DECnet, ethernet, token-ring, frame relay) and connections for corresponding hardware
Managed Banyan Vines fileserver for local centralized file storage
Oversaw shutdown and transfer of IS functions in preparation for office closure

SKILLS

Experienced with Novell, Microsoft, and UNIX systems and networking protocols
Rapid adaptation to unfamiliar systems and environments
Solid grasp and efficient application of computer and network operation principles
Logical and methodic approaches to troubleshooting and problem resolution
Enjoy and learn from challenges and intellectual ventures

REFERENCES